Home | Terms & Conditions

Terms & Conditions

1. Acceptance of Terms of Use.

With regard to unrestricted free access to proprietary content published by American Reliance, Inc. (AMREL), including but not limited to case studies, whitepapers, product information, demonstrations, etc., you agree to provide accurate information for all registration forms on this website.  AMREL has provided a variety of content, tools, and information on this website.  By using our website, you agree to accept and comply with the terms and conditions stated here “Terms of Use”, which AMREL may change at any time without notice.  Please revisit this Terms of Use policy periodically to ensure you are aware of any such changes.  AMREL may, at any time, restrict your access to this website.


2. Limited Right to Use

AMREL is solely owns and operates this website.  All materials on this website are considered property of AMREL and are protected by copyright laws of the United States.  Materials that are viewed, printed, and/or downloaded from this website are to be used only for personal use and may not be used for any commercial purposes.  No materials may be copied, reproduced, modified, republished, uploaded, posted, distributed, or transmitted, without prior written consent from AMREL.  The use of such materials is strictly prohibited as such unauthorized use may violate copyright, trademark, or other laws.


3. Communications

All communications from you to this website, in the form of comments, questions, or general feedback, will be considered non-confidential and non-proprietary.  You agree that any such communications will be deemed the property of AMREL and shall be entitled to full rights of ownership, including without limitation, unrestricted right to use or disclose such communications, for any purpose, without compensation to you.  AMREL may provide users with forums where they can post content to our website.  AMREL does not necessarily endorse, support, or agree with content posted by external users.  You agree not to post any unlawful, abusive, offensive, sexually oriented, obscene, defamatory, harassing, profane, or otherwise indecent information of any kind, including without limitation any communications that would constitute a criminal offense, give rise to civil liability, or violate local, state, national, or international law, or infringe upon another organization’s copyright or trademark.  You agree that you are solely responsible for the content of your communications and their legality under all laws.


4. Access to Password-Protected or Secured Areas

Access to and use of password-protected or secured areas of this Web site is restricted to authorized users only. You will be asked to provide accurate and current information on all registration forms on this Web site. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any materials you are exposed to through this Web site. If you violate your obligations under this section, you may be subject to prosecution.


5. Monitoring

Although AMREL is not obligated to do so, it will have the right to review your communications on this Web site to determine whether you comply with our Terms of Use. AMREL will not have any liability or responsibility for the content of any communications you post to this website, or for any errors or violations of any laws or regulations by you. AMREL will comply with any court order in disclosing the identity of any person posting communications on this website. It is advisable that you review our Privacy Policy before posting any such communications. Please note that when you conduct transactions with other companies providing content via this Web site, you will also be subject to their privacy policies.


6.  Trademarks

The trademarks, service marks, and logos of AMREL and others used in this website ("Trademarks") are the property of AMREL and their respective owners. You have no right to use any such Trademarks, and nothing contained in this website or the Terms of Use grants any right to use any Trademarks without the prior written consent of AMREL or the respective owner.


7. Indemnity

You agree to indemnify, defend, and hold AMREL harmless from and against any and all third-party claims, liabilities, damages, losses, or expenses arising out of, based on, or in connection with your access and use of this website.


8. Limitation of Liability

In no circumstance shall AMREL or its suppliers, partners, or affiliates, be liable for any direct, indirect, incidental, or consequential damages including, without limitation, lost revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this website, damages resulting from the use of the information or materials presented on this website, whether based on warranty, contract, tort, or any other legal theory even if AMREL or its suppliers, partners, or affiliates, have been advised of the possibility of such damages.


9. Disclaimer

The website is provided by AMREL on an “as available” basis.  AMREL makes no warranties of any kind, express or implied, as to the operation of this website, or the information, content, materials, or products included on this site.  You agree that your use of this website is at your sole risk.  You should not assume that the materials on this website are continuously updated or contains current information.  AMREL is not responsible for providing content or materials that have been expired or removed.  To the full extent permissible by applicable law, AMREL disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.  AMREL does not warrant that this site, servers, or email sent from this domain are free of viruses or other harmful components.  AMREL will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, or consequential damages.


10.  Applicable Laws

All matters relating to your access and use of this website shall be governed by the federal laws of the United States and the laws of the State of California. Any action relating to your use and access of this website shall be brought exclusively in the federal and state courts located in California and you expressly agree to be subject to the jurisdiction and venue of such courts.


11. General

If you have any questions regarding the Terms of Use, please contact:


Kalvin Chen
3445 Fletcher Ave
El Monte, CA 91731


12. Liabilities for products purchased on shop.amrel.com

1)      AMREL shall not be liable for loss of data, income, profit, or other incidental or consequential damages resulting from the use of this product.

2)      AMREL shall not be liable for any improper or careless use of this product.


13. Warranties for products purchased on shop.amrel.com

1)      AMREL offers a 90- day warranty on parts and labor for some products, only when it is indicated.

2)      If no warranty is indicated, product is bought “as is.” 

3)      For more information about warranties, see here


14. Return of products purchased on shop.amrel.com

1)      Under certain circumstances, and if done within 15 days of delivery date, a customer may return a product to AMREL for a refund.

2)      Customer is responsible for costs of shipping to AMREL. 

3)      Customer must ship the product in appropriate packaging.

4)      Customer assumes risk for damages to products that occur during shipping.

5)       If the product is damaged due to customer negligence and/or improper shipping package, the customer’s refund will be reduced in proportion to the damage.

6)      If the product is improperly packaged, the product will be refused, and no refund will be awarded.

7)      Customer must obtain Return Material Authorization (RMA) number before shipping product to AMREL. 

8)      To get a RMA number, please contact Technical Support at (800) 882-6735 or email cdsupport@amrel.com. Please provide the following information:

·         Serial number of your AMREL product

·         Description of your problem

·         Your contact information


After you contact Technical Support, and provide them with the appropriate information, they will email you a RMA number. It is then your responsibility to ship your product with your RMA number to:


3445 Fletcher Ave
El Monte, CA 91731


Important! You must list your RMA number on the shipping label!

9)      No product without a RMA number displayed clearly on a shipping label will be accepted by AMREL. 

10)  Returns must be received within 10 days of the RMA number issuance.

11)  Product will be refused if visibly damaged.

12)  Customer must back up all data before returning item to AMREL. AMREL is not responsible for any data loss.

13)  Customers outside the continental United States may not return the product for a refund.

14)  The return policy is non-transferable; only the customer who bought the product may return it for a refund.

15)  All accessories and peripheral devices must be returned with the product. Otherwise, the product will be refused and returned to the customer.

16)  If the returned product does not meet any of the requirements stated above, the product will be sent back to the customer "freight collect".


15. Online privacy policy for shop.amrel.com

1)   AMREL collects information from you when you subscribe to our newsletter or fill out a form on our website. When visiting our website, as appropriate, you may be asked to enter your:

§  Name

§  Company

§  Market / Application

§  E-mail Address

§  Phone Number


a.     Submission of this data is strictly voluntary and you may visit our site and browse anonymously at any time.

b.     If you make a purchase, we may ask for billing information (i.e. shipping address, credit card information, etc.). We may also ask for your Social Security number and other data to process your credit or financing request.

c.     We may log your IP address for security purposes, especially during financial transactions.

2)   Any of the information we collect from you may be used in one of the following ways:

a.     to improve our website (we continually strive to improve our website offerings based on the information and feedback)

b.     To contact you with information you have requested, such as a product price quote, product availability, product customization, etc.

c.     To send periodic emails to the email address you provide and send you information & updates pertaining AMREL products, events, news, media, etc.

d.     Deliver the services and support, or carry out, the transactions you have requested, such as the purchase of accessories, parts or a computer(s) that is new, refurbished, used, discontinued, or a former demonstrator model. We may also use this information to contact you about matters related to the purchase, such as product safety, order confirmations, status of order fulfillment, and enforcement of conditions of sale.

e.     Prevention of fraud and other illegal activities.

3)   You may review the information that you have given AMREL. Simply go online and access your personal AMREL account. You will be able to check the information you gave us when you set up your account and/or made a purchase.

4)   We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. All user information is stored in secure data bases and may only be accessed by authorized AMREL employees.

5)   Shop.amrel.com uses cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

6)   We do not, nor will we ever sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7)   AMREL complies with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Your Consent by using our site, you consent to our web site privacy policy. Changes to our Privacy Policy, if we decide to change our privacy policy, we will post those changes on this page.

8)   If there are any questions regarding this privacy policy you may contact us using the information below:

AMREL Website Information
ATTN: Marketing Department
3445 Fletcher Ave
El Monte, California 91731

United States


Or send us an email inquiry at: webmaster@amrel.com